Disha learning
Empowering People | Transforming Lives

Customer Service Training

Creating Customer Delight

Creating customer delight through employee skill development and mentoring is now the prime focus of any business. Disha learning has been helping companies develop employees with the competencies and the passion for customer service excellence. Components of the program include:


1. Clarification of Roles and Expectations 

2. Understanding Customer Value and Customer Lifecycle 

3. Understanding Customer Touch Points and Managing Customer Expectations 

5. Soft Skills and Communication Mastery 

6. Working in a team

7. Managing Moments of truth and creating customer delight

8. Handling Difficult people and Emotionally charged situations

10. Conclusion and way ahead

 

Delivery methodology includes:

 Presentations

 Case Studies

 Role Plays

 Audio Visuals

 Group Discussions

 Team activities

 


Customer Service Training Cochin


Phone:+91 8086618572

Email:  disha.learn@gmail.com 


Office Adress:

Disha Learning

2nd Floor,Poruvelil Building,

Near Edapally Toll

Kochi 682021

Google Map: https://goo.gl/maps/7UYfFJEYWM52